Privacy Policy
Table of Contents
1 Information We Collect
We collect the following categories of personal information when you use the Taxi Burq app or website:
1.1 Information You Provide Directly
| Data Type | Examples | Who Provides It |
|---|---|---|
| Account Information | Full name, email address, phone number, password (hashed) | Riders & Drivers |
| Profile Photo | Optional profile picture uploaded by the user | Riders & Drivers |
| Driver Documents | National ID, driving license, vehicle registration, insurance certificate, car photos | Drivers only |
| Vehicle Information | Make, model, color, year, license plate number | Drivers only |
| Payment Information | Wallet balance, transaction history. Card details are processed by our payment partner (Paymob) and are not stored on our servers. | Riders |
| Support Messages | Messages and attachments sent through our in-app support center | Riders & Drivers |
1.2 Information Collected Automatically
| Data Type | Details |
|---|---|
| Precise Location | GPS coordinates collected in real-time during active trips. Drivers' location is collected while they are online. |
| Trip Data | Pickup/drop-off addresses, route taken, trip duration, distance, fare, timestamps |
| Device Information | Device type, operating system, app version, unique device identifiers, FCM push notification token |
| Usage Data | Features used, pages visited, actions taken within the app |
| Log Data | IP address, access times, error logs (retained for 30 days) |
2 How We Use Your Information
We use the personal information we collect for the following purposes:
Service Delivery
- Matching riders with nearby available drivers
- Calculating fares and processing payments
- Sending real-time trip status updates and push notifications
- Enabling in-app communication between riders and support staff
- Displaying driver location on the rider's map during a trip
Safety & Security
- Verifying driver identity and credentials before activation
- Processing emergency SOS alerts and notifying our safety team
- Detecting and preventing fraud, abuse, and unauthorized access
- Maintaining audit logs of administrative actions
Account Management
- Creating and maintaining your account
- Sending OTP codes for phone number verification
- Password reset and account recovery
- Responding to support requests
Communications
- Trip receipts and payment confirmations via email
- Service announcements and important policy updates
- Promotional offers (only if you have not opted out)
Legal & Compliance
- Complying with applicable laws and regulations
- Responding to valid legal requests from authorities
- Enforcing our Terms of Service
3 Location Data
How Location Is Used
- Riders: Your pickup location is used to find nearby drivers and calculate the fare. Location is collected only when the app is in use or when you have an active trip.
- Drivers: Your location is shared with nearby riders and our dispatch system while you are set to "Online" or "Available." Location sharing stops when you go offline.
Background Location
The app may request background location access for drivers to ensure accurate dispatch and trip tracking even when the app is minimized during an active trip. We do not collect background location when you are offline or have no active trip.
Location Data Retention
Precise GPS coordinates from trips are retained for 90 days after trip completion, then anonymized or deleted. General trip route summaries are kept as part of your trip history.
Opt-Out
You can revoke location permission at any time in your device settings. Note that doing so will prevent you from using core trip features.
4 Sharing Your Information
We do not sell, rent, or trade your personal data. We share information only in the following limited circumstances:
| Recipient | What Is Shared | Purpose |
|---|---|---|
| Drivers | Rider's first name, pickup/destination address, trip details | Trip fulfillment |
| Riders | Driver's name, photo, vehicle info, real-time location during trip | Trip tracking & safety |
| Paymob (Payment Gateway) | Payment card details for processing | Secure payment processing |
| Twilio | Phone number | SMS OTP verification |
| Firebase (Google) | Device push token | Push notifications |
| Hosting Provider | Encrypted data stored on servers | Data storage & infrastructure |
| Legal Authorities | Required personal data | Compliance with valid legal requests only |
All third-party service providers are bound by data processing agreements and are prohibited from using your data for their own purposes.
5 Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Specific retention periods:
- Account data โ Retained until you delete your account, plus 30 days for backup recovery.
- Trip history โ Retained for 2 years for dispute resolution and legal compliance.
- Precise GPS coordinates โ 90 days after trip completion, then anonymized.
- Payment records โ 5 years as required by financial regulations.
- Support messages โ 1 year after ticket closure.
- Driver documents โ Deleted within 30 days of account closure.
- Server logs โ 30 days.
6 Your Rights & Data Deletion
Depending on your location, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update inaccurate or incomplete information through your profile settings.
- Deletion: Request deletion of your account and associated personal data.
- Portability: Receive your data in a structured, machine-readable format.
- Restriction: Request that we limit processing of your data in certain circumstances.
- Objection: Opt out of marketing communications at any time.
How to Delete Your Account & Data
You can request complete deletion of your Taxi Burq account and all associated personal data using any of the following methods:
- In-App: Go to Profile โ Settings โ Delete My Account
- Email: Send a deletion request to privacy@taxiburq.com with subject "Account Deletion Request"
- Support: Open a ticket in the Support Center and select "Account Issue"
We will process your request within 30 days. Some data may be retained longer if required by law (e.g., payment records). Trip data shared with drivers at time of service cannot be fully recalled.
7 Security
We implement industry-standard security measures to protect your personal information:
- All data is transmitted over HTTPS/TLS encryption
- Passwords are stored using bcrypt hashing โ never in plain text
- JWT access tokens expire after 24 hours; refresh tokens after 30 days
- Payment card details are handled exclusively by our PCI-DSS compliant payment partner
- Administrative access is role-based with audit logging of all actions
- Regular security assessments of our infrastructure
Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
8 Children's Privacy
Taxi Burq is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@taxiburq.com and we will delete such information promptly.
9 Third-Party Services
Our app integrates with the following third-party services, each governed by their own privacy policies:
- Firebase / Google FCM โ Push notifications. Google Privacy Policy
- Google Maps โ Map display and geocoding. Google Privacy Policy
- Twilio โ SMS OTP verification. Twilio Privacy Policy
- Paymob โ Payment processing. Paymob Privacy Policy
We recommend reviewing these policies to understand how each service handles your data.
10 Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Send an in-app notification or email if the changes are material
Your continued use of the Taxi Burq app after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: